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Got a question? Hopefully you'll find the answer here, but if not give us a shout.
FAQ: Frequently asked questions
Business enquiriesMember log inOrderingProduct information: SeasoningsProduct information: Halloumi cheeseProduct information: Olive oilsProduct information: otherReturnsShippingEverything else
Can I add to my order?
It depends! We usually ship orders on the same day or day after the order comes in. So if you've forgotten something get in touch with us before shipping then we'll be happy to add any items to your order.
You'll receive a payment link via email afterwards, and once paid, we'll ship the items together.
Do you have a shop?
We don't have a shop but you can certainly come and collect after placing your order online and we'd be happy to see you. Simply order through the website, and during the checkout process select 'Collect from OliveOlive' to avoid shipping charges.
We'll get in touch with you once your order is placed to agree a collection time that suits you. We're based in Woodhurst, Cambridgeshire but the business park isn't open to the public and our office isn't always manned so please don't stop by on the off chance! Collections are strictly by arrangement only.
Do you do gifts?
Absolutely! We can include a gift receipt which doesn't show the price, and a printed message with whatever you'd like to say to the recipient. Just make a note in the 'Add a Note' field (you'll find it during the checkout process), with exactly what you'd like printed and we'll take care of it.
If you miss the 'Add a Note' field just send an email with the details to info@oliveolive.co.uk directly after ordering.
Do you do subscriptions?
Certainly, you can subscribe to an olive oil or halloumi shipment (or both!) on a monthly, 2-monthly or 3-monthly basis on the product pages.
To pause or cancel anytime, just email us and we'll take care of it for you straight away: info@oliveolive.co.uk
Is there a welcome discount code?
Absolutely! Just use WELCOME10 at checkout for 10% off your first order.
What payment options do you accept?
You can pay using all major credit cards or PayPal—whichever works best for you.
Can I customize my subscription plan?
Absolutely! You can customize your subscription plan to include your preferred products and delivery frequency. Just contact us to make adjustments.
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